Actimate Support

Real answers from the people who build Actimate. Check the common questions below, or email us. Reported bugs are typically fixed within 12 hours.

Email support

support@actimate.io

Common questions

I found a bug. What should I do?

Email us at support@actimate.io with what happened, what you expected, and the device you were using. Bug reports go straight to the team that builds Actimate, no ticket queue, and reported bugs are typically fixed within 12 hours.

I subscribed but Pro features didn't unlock

Make sure you are signed in with the same account you used when subscribing. If you subscribed through the App Store or Google Play, open Settings → Account → Subscription in the app and tap "Restore Purchases." If you subscribed on our website, sign in to the app with that same email and Pro unlocks automatically. Still stuck? Email us. This is one of the fastest things for us to fix on our side.

How do refunds work?

Refunds can only be processed for subscriptions purchased on our website. Email support@actimate.io from the address on your account and we will take care of it. Subscriptions started through the App Store or Google Play are billed by Apple or Google, so we are not able to issue those refunds directly.

How do I cancel my subscription?

If you subscribed on iPhone or Android, cancel any time in your device subscription settings, and your access continues until the end of the paid period. If you subscribed on our website, you can cancel from your account settings or email us and we will do it for you.

My calendar won't connect or events are missing

Open Settings → Connections → Calendar in the app and reconnect your account. Actimate supports multiple Google accounts and Apple Calendar. If a specific calendar is missing, check that it is enabled in the calendar selection list after connecting.

Reminders or notifications aren't arriving

First check that notifications are allowed for Actimate in your phone system settings, then check the notification preferences inside the app. If both look right and reminders still miss, email us with your timezone and an example reminder time.

Recently fixed

When something breaks, we would rather you see it here than wonder if anyone noticed. Reported bugs are typically fixed within 12 hours.

  • August 2026Recurring tasks could show as unchecked after you completed themCompleting a recurring task now sticks everywhere in the app. Fixed in version 4.7.5, within a day of the first user report.
  • August 2026Habits week row was clipped and the shield chip was unresponsiveBoth fixed in the 4.7 release line.
  • July 2026Multiple Google accountsYou can now connect more than one Google account for calendars, a top request from calendar-heavy users.

Helpful links

Connect Actimate to ChatGPTFollow the setup guide and troubleshoot your ChatGPT connection.Privacy PolicyLearn how Actimate collects, uses, and protects your data.Terms of ServiceReview the terms that apply when you use Actimate.

Actimate support is available by email. Include the email on your account and your device so we can help faster.